Continually wrong bills since September 2022, after returning equipment

[JANEY+NICOL]

My bills have been wrong constantly since September 2022, when I returned Sky equipment - mini boxes, Sky Q box, remotes etc. 

I was subsequently charged several hundred pounds, which despite several phone calls, were continually reapplied for months.  Finally a lovely chap sorted the situation out and thanked me profusely for not being angry that it took so long to rectify.

I had cancelled my direct debit and was paying by card every month the basic amount for broadband. 

Just when I thought it was safe to reinstate my direct debit, I was then charged an additional £100 for no apparent reason.  So, back to cancelling my direct debit again and submitting another indemnity claim with my bank to get my money back. 

I am constantly being sent emails and messages telling me I haven't paid for the non return of equipment, and threatening me with withdrawal of service and referral to debt collection agencies, despite the fact that my payments are fully up to date.  

I'm honestly completely sick of it now.

Sky,  your billing system is a disgrace and I'm sick of calling to sort it out! 

[Mark39]

@JANEY+NICOL I'm not sure how we customers here can help with this.

Edited to add: if you wish we can flag your post to Sky and they may be able to help via the forum's private online messaging system, to avoid you having to call again?

[JANEY+NICOL]

If you could it would be much appreciated. I'm sick of calling to rectify this.

[GD1]

@JANEY+NICOL   To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[JANEY+NICOL]

Many thanks! 

[Lisa-P1987]

Thanks for escalating this. We’ve sent JANEY+NICOL an invite to chat.