Discussion topic: Contact with advisor. I need to speak to somebody.

This message was authored by: northernblade · ‎14 Mar 2024

I rang sky to cancel movies and sports. I spoke to an advisor,who was very helpful. I was on the phone for one and a half hours sitting it out. In the end the advisor said he was having problems and would be back in touch within the hour, that was 2 and half hours ago. I need to SPEAK to someone. Its ridiculous

This message was authored by: Mark39 · ‎14 Mar 2024

EIther give Sky another call, or you could try the chat option, via the still need help button here: https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscrip...

This message was authored by: SKY1992bf · ‎14 Mar 2024

@northernblade The best thing to do is call back and start the process again as it's highly unlikely you will receive a callback

no one on the forum can process cancellations

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This message was authored by: Daniel0210 · ‎14 Mar 2024

@northernblade

If the callback is not forthcoming you may need to be proactive and call again I'm afraid.

However, to remove part of your Sky Q/+ TV package you will need to contact Sky and give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You can either call or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Contact with advisor. I need to speak to somebody.

Contact with advisor. I need to speak to somebody.

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