Contact number

[Clarek2]

Hi does anyone have the number to speak to someone! I've been billed even though I've cancelled and can see "predicted" bills into next year. I need to talk to someone 

[GD1]

@Clarek2  When is your end date?  Billing continues through to the end date and dates can also be billed beyond depending on the billing cycle and your end date, any over payment is refunded to you.

[Daniel0210]

@Clarek2 

What did you cancel?

How did you cancel?

Did Sky send you an email acknowledging the cancellation?

Remember billing continues through any notice period. 

[Clarek2]

Hi thank you, I did it via a switching service, out of contract by some time.  

Cancelled three weeks ago but can see predicted bills (reduced) until March for TV.

I need a number to call them if anyone has one please, really appreciate it. 

[PandJ2020]

---

@Clarek2 wrote:

Hi thank you, I did it via a switching service, out of contract by some time.  

Cancelled three weeks ago but can see predicted bills (reduced) until March for TV.

---

Switching services cannot switch TV services.  (Only phone/broadband)

As it stands you still have Sky TV.

[Daniel0210]

@Clarek2 

'One Touch Switching' only covers broadband & SkyTalk and NOT a TV subscription if that applies in this case.

[Clarek2]

I really need a contact number if someone has one please?

[Daniel0210]

@Clarek2 

It sounds like you haven't cancelled your TV so you need to contact Sky and give them the 31 days notice (if you aren't in a minimum term deal).  If you are you won't be able to cancel unless Sky agree.

These are the current methods for contacting Sky. Depending on the reason for making contact some methods will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.