Contact number Ireland

[Daniel0210]

@Jim157 

Well it's working for me. I'm in the UK. Perhaps use a different browser. 

(I'm not sure of the Sky Ireland opening hours so might be closing soon?). 

[Jim157]

Yes. It is now. But I had to go to the UK site and back again to get the number finally. I bet I get looked after quickly and efficiently when I ring this number?  

[Jim157]

Irish number now ' we are sorry we could not connect your call'. How sorry can they be when they have gone to such lengths to conceal the number. Once again I have been defeated by the Sky customer service system. 

[Daniel0210]

@Jim157 

Perhaps try again in the morning. 

[Jim157]

Super. I have nothing better to be doing. Why not spend a second day trying to get Sky to sort my Sky malfunction!!!!

[Mark39]

---

@Jim157 wrote:

Super. I have nothing better to be doing. Why not spend a second day trying to get Sky to sort my Sky malfunction!!!!

---

Complain to Sky about it: https://www.sky.com/help/articles/how-to-make-a-complaint

Or why not tell us what problem you're having.....

[PandJ2020]

@Jim157 they don't operate at weekends so given the bank holiday perhaps try again tomorrow...

[JenBarber]

Hi, 

I  need to actually speak to a human being please. I placed an order on the 27th, paid a deposit and since then have been abke to do nothing. I can't sign the CSA as I don't know where it is to sign it, I can't complete the ID Check as I am not recognised as a customer. This is not a great start, and I'm very frustrated. No matter what number I call, I get hung up on. I have dialled 14 times this morning alone! All different numbers hoping I can get through. at this stage it might be better to just cancel my account and get my money back!

[MightyQuinn]

Hi @JenBarber   

I'm afraid that it is a catch 22, you will need to speak to Sky to cancel your account and get your money back. However, I will escalate to the Sky messaging team to see if they can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent JenBarber an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[VJKK]

Same here - i agree 100% 

[VJKK]

##

ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.

##

No number anywhere - just a huge timewasting exercise - shocking 'help' service

[Daniel0210]

@VJKK 

You have added to an old thread. The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.