Contact Sky online

[trickertracker]

Hello

Can anyone tell me how I can contact Sky online please?

Can I live chat - not chatbot as failed getting anywhere with that - or do they have a custometr service email address?

I cannot use my phone and need to contact online if possible.

Thank you

[SKY1992bf]

@trickertracker  If you post what your issue is about will may be able to help or point you in right direction 

live chat is only available in certain circumstances 

[trickertracker]

Our Sky costs for TV increases next month and wondered how we may get a special offer as not in contract any longer and new costs quite a difference. Thanks

[caesarome]

In that case @trickertracker you will have to call Sky and when you do just stay on the line for as long as you can and try saying nothing if asked any questions by the bot.

[trickertracker]

Is there an online contact form or email address please as I cannot telephone.

Thank you for your help

[MarkGoldsmith]

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@trickertracker wrote:

Is there an online contact form or email address please as I cannot telephone.

Thank you for your help

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Nope - you will need to call to discuss contract options.

Sky don't use email for general customer services queries and the messaging team can only assist with specific issues/queries.

[caesarome]

Although this is for cancellations you can also use it for this as there is a messaging service here when available:

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.