Contact Sky about account

[Geo136]

Hi, I am trying to contact Sky about reducing my bill, potentially by losing Cinema and Sports, but finding it impossible. Earlier this week I sorted out my dads sky account by talking to a sky expert online. This morning it is saying that is not possible and I have to call, but doesn't give me a number. I have tried 150 but that doesn't work. The virtual assistant keeps going round the same thing again and again but won't put me through to a real person or give me a number to call. All very frustrating. Any advice on what I can do, please?

[Mark39]

Assuming you have Sky Talk/broadband, or Sky Mobile, 150 should work. What happens when you dial it?

[Geo136]

@Mark39 Tried 150 three times this morning and after saying thank you for calling Sky, I was cut off. Never normally happens. I thought call early before it gets busy....will try again later. What I don't understand is why I could 'speak' to an agent online on Wednesday but not today???

[Mark39 · Accepted solution]

Some sort of glitch with the phone system, perhaps. You could try  the number from the 'need more help' dropdown at the bottom of this page as an alternative:  https://www.sky.com/help 

Looks like the messaging service isn't currently available to anyone. Hopefully it will be available again later in the day.

[Geo136]

@Mark39 the virtual conversation thing suddenly worked. Sky have been having problems with some phone lines this morning and the chat service was so busy it was made unavailable. All back to normal service now. And they are going to do me a deal next month when a new offer which will keep my bill the same as it is now. Well that's what they said....🤞

[Mark39]

Good to hear you got there in the end @Geo136 🙂