Connecting sky

[Russ21]

Hi i changed  my address and rearranged  for set up of sky at my new address  two weeks ago and i have taken today off work and waited in for sky to come and connect us up and now i have just recieved message on my account saying i will have to rearrange. I find this unacceptable as i have waited two weeks and lost a days wages. 

I would like to know when you will be connecting our sky box up and i think as we have had two weeks without sky and now the loss of income our bill ahould be significantly lower for this month. regards, russell lewis 

[caesarome]

As this is a customer helps customer forum if you want an answer to this then you will need to call Sky.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[Mark39]

We're a customer Community, I'm afraid.  Best to give Sky a call.

[PandJ2020]

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@Russ21 wrote:

...the loss of income our bill ahould be significantly lower for this month

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Consumer contracts will exclude such consequential losses - but of course, ask for additional goodwill on top of the credit for the loss of service.

[GD1]

@Russ21  As others have mentioned, you won't be compensated for loss of earning as this is just not what any domestic service provider compensates for.