We can all see from various reviews that Sky's customer service is quite shocking.. However, my purpose in sharing my experience is to inform others about how to navigate these issues. My situation involves Sky enrolling me in a new contract without my knowledge or consent, extending my agreement for an additional two years at a higher cost. They claim this was done over the phone. I would never end my cheaper contract early to enter a new contract for longer at a higher cost.
So I have requested a Subject Access Request (SAR), but they seem to be dragging their feet on this. I also requested a deadlock letter, which allows me to escalate my complaint to the CISAS (Communications and Internet Services Adjudication Scheme).
[Removed]
Moderator notes: removed campaigning
