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Discussion topic: Complaint
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This message was authored by: MANDYWEBSTER
Message posted on 02 Oct 2025 04:57 PM
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Complaint
I have tried to contact Disney plus about my account. But was told to come through you. I already contacted sky who told me I had to contact Disney plus directly. My bill is supposed to be monthly, but it is coming out every 28 days. I have had a message from my bank saying they had to reject payment as there was no money in my account. This payment should be 5 October. I'm not happy about this, as I don't have this problem with my other accounts with Sky. And I am having problems with my Amazon prime account. No matter what I do to get into it, it says it doesn't look like I have an accout. But they take £8.99 per month out of my bank.
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This message was authored by: PandJ2020
Posted by a Superuser, not a Sky employee.
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Message posted on 02 Oct 2025 04:59 PM
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Re: Complaint
If you want to complain to Sky then you can't do that here. (You are only addressing other customers)
I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 02 Oct 2025 05:04 PM
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Re: Complaint
Disney can't help as the billing is via Sky so as per above if you have got nowhere fast then put in a complaint:
https://www.sky.com/help/articles/how-to-make-a-complaint
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If you need help please provide as much information as you can
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