Discussion topic: Complaint.
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Message posted on 19 Aug 2024 06:07 PM
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Complaint.
I’ve had no internet & Tv intermittently for over 6 weeks after numerous calls & 2 engineers until today.
mum looking for compansation as I pay extra for perfect performance from Sky.
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All Replies
Message posted on 19 Aug 2024 06:19 PM
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Re: Complaint.
You're asking other customers here...
Either call Sky to use this form: https://www.sky.com/help/articles/how-to-make-a-complaint
They can credit for periods of outage.
Message posted on 19 Aug 2024 07:25 PM
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Re: Complaint.
@Jamie271 wrote:
I’ve had no internet & Tv intermittently for over 6 weeks
You need to realise that the Ofcom agreed auto compensation scheme which Sky operates is for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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