This discussion topic has been answered Discussion topic: Complaint

This message was authored by: Georgia83 · ‎02 Jan 2026

I have already made a complaint about cancelling my broadband service months ago but I am still being charged by you. I was told id receive a refund but instead continue to be charged for a service that's not working

This message was authored by: Daniel0210 · ‎02 Jan 2026

@Georgia83
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Sky have up to 8 weeks to resolve an official complaint.

▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

View this Answer within the discussion

This message was authored by: Daniel0210 · ‎02 Jan 2026

@Georgia83
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Sky have up to 8 weeks to resolve an official complaint.

▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

This discussion topic has been answered Discussion topic: Complaint

Complaint

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