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Discussion topic: Complaint

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Avatar for Talha7
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This message was authored by: Talha7

Message posted on ‎05 Dec 2025 09:47 PM

Complaint

I was on mobile holiday but despite this I was charged £85 for reinstatement of my broadband and then. Charged again £74 for broadband 

I tried to speak to several agents today but each one did not helped me 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎05 Dec 2025 09:55 PM

Re: Complaint

Posted by a Superuser, not a Sky employee. Find out more

@Talha7 

Do you mean you were on a payment break for your mobile, if so then your mobile has nothing to do with your broadband so if this was  suspended due to a non payment of your bill you would have to pay before getting it restored.

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This message was authored by: TimmyBGood

Message posted on ‎05 Dec 2025 11:13 PM - last edited: ‎05 Dec 2025 11:15 PM

Re: Complaint

Posted by a Superuser, not a Sky employee. Find out more

@Talha7 

 

Payment holidays apply to credit agreement repayments only. Any monthly mobile plan or TV subscription charges will carry on like normal and will still need to be paid each month.

 

https://www.sky.com/help/articles/sky-payment-holiday 

 

Fixed-line broadband is a monthly subscription, not a credit agreement.

 

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