Complaining

[Michelle227]

So I was a couple of days late paying my bill and they had restricted my services. And now I have no TV because every time I press restore services it says sorry there has been an error. I've been trying for 2 weeks now and they still havent reinstated my services

[Anonymous]

@Michelle227 Have you paid your outstanding bill and set up a continuous payment authority (either card or direct debit) on your account? Until you do this, your services will continue to be restricted. 

[Mark39]

@Michelle227 if you've previously paid your bill manually, now that you've missed a payment Sky may now insist you comply with the terms and conditions you signed up to and set up a direct debit or automatic card payment.

A benefit of paying by direct debit is that if payment is refused by your bank on the due date, you get 10 days grace before Sky will try again. It's only if payment fails on the second attempt that your services would be restricted.

[Daniel0210]

---

@Michelle227 wrote:
I've been trying for 2 weeks now and they still havent reinstated my services

---

@Michelle227 

You've mentioned two weeks. Remember that if your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/