Compensation

[Zoe198416]

Hi, I've received what I believe to be a substantial amount of compensation, how do I find out if this is a mistake? 

[caesarome · Accepted solution]

Why do you think it is a mistake and what would the compensation be for, is it due to a broadband/talk  issue as per this:

https://www.sky.com/help/articles/auto-compensation

[PandJ2020]

---

@Zoe198416 wrote:

Hi, I've received what I believe to be a substantial amount of compensation, how do I find out if this is a mistake? 

---

You mean a credit on your Sky account?

Such compensation is usually for extended broadband outages/delayed install etc.  - you must know if this is the case...?

[Zoe198416]

I had a few issues a few months back, with installation, made a mess of my garden etc, but nothing that would justify a payment of over £400 I wouldn't of thought! I'm not complaining though lol.. I think I shall try and give them a call if I can get through. 

[PandJ2020]

---

@Zoe198416 wrote:

I had a few issues a few months back, with installation, made a mess of my garden etc, but nothing that would justify a payment of over £400 I wouldn't of thought! I'm not complaining though lol.. I think I shall try and give them a call if I can get through. 

---

Look at the auto compensation link posted - it can mount up...

[Anonymous]

This is a pleasant surprise, you're not looking for compensation but looking at giving it back 😀