Compensation on waiting for broadband

[Emma526]

Hi there, 

Looking for some advice.

I received an email (haven't clicked any links) saying I was due compensation for the issues I've had with broadband.  (still waiting 6months on) umpteen calls and engineers, now been told will be resolved/up snd running by end of July.

So the email said I was due a large amount of compensation due to this (in excess of£700).

I rang the sky number. They seemed legit, but didn't have my corrent bank account number (gave last 2 digits of a previous account). I gave them my account number and sort code only (not 16 digit card number or cvv).

I'm now really worried I may have been scammed.  It's late at night so sky now closed. 

Is anyone on here that could advise?

Many thanks 

[caesarome]

@Emma526 

Compensation for broadband issues is usually payable as a credit onto your account as you can read about here:

https://www.sky.com/help/articles/auto-compensation

We’ll calculate what you’re owed and add a credit to your Sky account. Once that's been added, we'll send you an email or a letter to let you know. You don’t need to get in touch to get your compensation; it’s automatic.

[PandJ2020]

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@Emma526 wrote:

I rang the sky number.

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Where did you get this number?

[Emma526]

The number i got was from the sky app. I've tried to post it, but it won't allow. I will write it as words!;

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[PandJ2020]

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@Emma526 wrote:

The number i got was from the sky app. I've tried to post it, but it won't allow. I will write it as words!;

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Ok, should be genuine then.  They may be considering a bank credit due to the size of the compensation.

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