Compensation due

[Jen0202]

I was told I'd receive compensation due to no Internet service, even though I've paid bill for the service. I have to wait a week and a half for an updated service connection. Does anyone know how long this takes as I was told 3-5  days but over that now. Any help would be gratefully received. Theanks

[oldfella]

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@Jen0202 wrote:

I was told I'd receive compensation due to no Internet service, even though I've paid bill for the service. I have to wait a week and a half for an updated service connection. Does anyone know how long this takes as I was told 3-5  days but over that now. Any help would be gratefully received. Theanks

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Hi @Jen0202 

You only positive way to establish this would be to speak directly to Sky

[caesarome]

@Jen0202 

This link explains the automatic compensation scheme:

https://www.sky.com/help/articles/auto-compensation

It should be added to your acciunt within 30 days of your service being restored.