Commuication

[Tracyfamily]

Im wanting to talk to someone about my account details not showing in sky app but all i get is an automated voice no option to actually talk to someone properly why is there no options to just talk to someone

[Daniel0210]

@Tracyfamily 
The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.