0

Discussion topic: Coming back

Reply
This message was authored by Tecas1975 This message was authored by: Tecas1975

Coming back

I was a customer for many years, had to leave as the house i lived in couldnt take a disk etc.

I would like to come back dont remember my details from before (been 4 years)

I have now TV and i dont know if i can transfer my account or if i have to cancel and then open a new account with SKY, can someone give me some help with this? thank you

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Coming back

Posted by a Superuser, not a Sky employee. Find out more

As you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID to use.


If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:


https://www.sky.com/myaccount/my-details


Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:


https://www.sky.com/help/diagnostics/sky-id/sky-id

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Coming back

Posted by a Superuser, not a Sky employee. Find out more

If you sign up to Sky then you need to cancel Now if you no longer need it.

I am just another Sky customer and my views are my own
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion