02 Mar 2023 10:10 PM
I was a customer for many years, had to leave as the house i lived in couldnt take a disk etc.
I would like to come back dont remember my details from before (been 4 years)
I have now TV and i dont know if i can transfer my account or if i have to cancel and then open a new account with SKY, can someone give me some help with this? thank you
02 Mar 2023 10:16 PM
Posted by a Superuser, not a Sky employee. Find out moreAs you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID to use.
If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:
https://www.sky.com/myaccount/my-details
Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:
https://www.sky.com/help/diagnostics/sky-id/sky-id
02 Mar 2023 10:32 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you sign up to Sky then you need to cancel Now if you no longer need it.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 50 minutes
New Discussion