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This discussion topic has been answered Discussion topic: Charging me when I don’t have e contract

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Message posted on ‎13 May 2025 07:49 AM

Charging me when I don’t have e contract

I cancelled my tv account over a year ago yet today the just started charging me agy

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This message was authored by: Daniel0210 Answer

Message posted on ‎13 May 2025 07:56 AM

Re: Charging me when I don’t have e contract

Posted by a Superuser, not a Sky employee. Find out more

@CRHLHC 

How did you cancel your subscription?

Did you receive an email from Sky acknowledging the cancellation?

Did you return all loaned equipment?

Are you sure the charge is for the TV service?


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎13 May 2025 07:56 AM

Re: Charging me when I don’t have e contract

Posted by a Superuser, not a Sky employee. Find out more

@CRHLHC 

How did you cancel your subscription?

Did you receive an email from Sky acknowledging the cancellation?

Did you return all loaned equipment?

Are you sure the charge is for the TV service?


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: CRHLHC

Message posted on ‎13 May 2025 08:03 AM

Re: Charging me when I don’t have e contract

I spoke to them and cancelled by email 

they stopped charging me then today I see they have started again 

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This message was authored by: Daniel0210

Message posted on ‎13 May 2025 08:05 AM

Re: Charging me when I don’t have e contract

Posted by a Superuser, not a Sky employee. Find out more

@CRHLHC 

Is the amount charged today the same amount you were paying before cancelling? What does your online Sky bill say the charge is for?


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: CRHLHC

Message posted on ‎13 May 2025 08:09 AM

Re: Charging me when I don’t have e contract

All equipment was sent back but that was a nightmare they repeatedly sent me texts stating hadn't 

the amount taken was less than I was paying 

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This message was authored by: Daniel0210

Message posted on ‎13 May 2025 08:15 AM

Re: Charging me when I don’t have e contract

Posted by a Superuser, not a Sky employee. Find out more

@CRHLHC 

Can you post an image of the bill making sure any personal details such as account number/name etc are blocked out? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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