Charged twice

[Nisha86]

Payment was taken twice for one payment, It's saying it will go on my next bill but I want my money back. Do I call sky? 

[GD1]

@Nisha86 Payment wouldn't be taken twice by Sky, did you make an unnecessary manual payment?

If so you don't need to be doing that as it won't stop your direct debit from being taken.

You'll need to call Sky to refund the credit.

[Daniel0210]

@Nisha86 

As @GD1 has indicated it does sound like an unnecessary manual payment was made.

If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.