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Discussion topic: Charged twice for syteaming tv

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This message was authored by: Brad61

Message posted on ‎17 Jul 2026 05:47 PM

Charged twice for syteaming tv

Sky account is in my partners name , in February she had insuffocient funds to cover the streaming account so i paid on my debit card .Now every month since she has paid for this service and i have also been charged on my debit card so in effect we are paying twice for this service

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎17 Jul 2026 05:58 PM

Re: Charged twice for syteaming tv

Posted by a Superuser, not a Sky employee. Find out more

@Brad61  That would be unlikely to happen, is there a credit on their stream account?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: MightyQuinn

Message posted on ‎17 Jul 2026 06:33 PM

Re: Charged twice for syteaming tv

Posted by a Superuser, not a Sky employee. Find out more

Hi @Brad61   With hindsight it would have been better to transfer the money into her account to cover the shortfall. Any manual payments tend to cause issues as you have discovered.

Welcome to the Sky Community Forum

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