Charged twice for monthly payment

[99Abbie]

I was charged on the 28th of June for my bill, and then charged the same amount again a week later for the same billing month. How do I get this refunded or credited?

[Mark39]

Does your Sky account show you in credit? Can you post a picture, making sure your Sky account number isn't included?

[caesarome]

@99Abbie 

Did you make a manual payment ?

[99Abbie]

No, I have a direct debt set up

[99Abbie]

Where would I find that please?

[caesarome]

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@99Abbie wrote:

Where would I find that please?

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What is it you are looking for, if it is your bill you can view that via the MySky app or online here:

https://www.sky.com/manage/bill/

[99Abbie]

Just where I'd be able to see a credit, I can't see anything on my bill or on the MySky app that mentions a credit note 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[99Abbie]

That's great, thank you for that!

[Greenfingers001]

Thanks for escalating this. We’ve sent @99Abbie an invite to chat.