Discussion topic: Charged full service after I cancelled tv and channels were blocjed

This message was authored by: Yes+chef · ‎24 Jun 2023

I cancelled my sky tv but kept the broadband . But was charged the full amount on my next bill I wasn't told this would happen in fact when I paid my bill on the app it only asked for the £38 something. Now I've been cut off and not put back on until I pay for what I didn't get . Please help

This message was authored by: Daniel0210 · ‎24 Jun 2023

@Yes+chef

Bills are generated two weeks before your payment date so most likely whilst you were still a customer. You need to reinstate your payment method, pay the amount Sky say you owe. Any overpayment will be reimbursed in due course.

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Charged full service after I cancelled tv and channels were blocjed

Charged full service after I cancelled tv and channels were blocjed

All Replies

Re: Charged full service after I cancelled tv and channels were blocjed

Was this discussion not helpful?

Search Sky Community

Start a new discussion