Charged for unreturned item

[Cliffy17]

Hi ,

I have received an email about a £50 charge for an unreturned item (sky box) I never recieved this package and also the sky engineer did not need it as he used the old box. The new box was never collected from royal mail and they have returned this to yourselves and I have an email to confirm this i will send on.

Best regards,

Jodie Melrose

 

[caesarome]

@Cliffy17 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Cliffy17 an invite to chat 🙂 

[Daniel0210]

@Cliffy17 

Your image is a little confusing. The section I've highlighted within the green box suggests a package from Sky has been returned to Sky??

[Addie15]

Update-We are closing this chat session now due to no further response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.

[Cliffy17]

I dont understand the previous message? Yes the equipment has been returned (as per email) so why am i being charged?

[caesarome]

@Cliffy17 

Your were sent a chat invite by the messaging team but according to that post you didn't respond to it which is why it has been closed.

if we alert them again will you be able to respond ?

[Cliffy17]

Yes i never got any such request through 

[caesarome]

Depending on your settings on here you might not have got an email alert but you would have seen the chat bubble at the bottom of this page so I have alerted them again for you so look out for the chat bubble at the bottom of this page over the next few hours.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Cliffy17.