Charged for something I cancelled in June

[Zxom1]

Renewed my contract , cancelled sky talk weekends and evenings in June and changed it to just sky talk .  but still being charged  £9 for  sky talk and weekends it since June . After one complaint after another, constant phone calls they are telling me there's a glitch in their system , so now I've got to with for another 14 days . It's getting frustrating 

[caesarome · Accepted solution]

@Zxom1 

If it hasn't been cancelled in 14 days time then fill in this form to get in a complaint:

https://www.sky.com/help/complaints

[Zxom1]

It's gone through their CRM department . So  I'll wait and see what happens next.,