Charged for not returning equipment

[Rmg99]

Hi, I'm looking for the best contact details at sky please to discuss a £50 charge on my latest bill for not returning equipment. Fortunately for me I have a copy of the receipt at the post office so could do with knowing where to send that so I can claim a refund. Thanks 

[caesarome]

If you want we can get you some help via here ?

[Daniel0210]

@Rmg99 

If you don't want to call let us know in this thread and we can maybe get you some help from the Escalation Team. Please don’t post an image of the Post office receipt on here. We understand returns are taking about 2 weeks to be processed and even then Unipart are not the quickest in updating Sky equipment has been received.

[Rmg99]

Hi, yes that would be great. Any help would be greatly appreciated, I've attached the receipt on this thread also.

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@caesarome wrote:

If you want we can get you some help via here ?

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[caesarome]

@Rmg99 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Rmg99]

Brilliant, that's great, much appreciated 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.