Charged for non return of Sky box but I have returned it?

[sara27122009]

hi I have been charged for not retunring Sky box's but I have returned them and I have the reciept from the post office.  how do i get my money back?

[MarkGoldsmith]

@sara27122009 

This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @sara27122009.

[Lind81]

This has happened to me..although iv not been charged yet but will on my next bill!! I need it sorted ASAP

[Daniel0210]

@Lind81 
You’re talking to fellow customers here not Sky Customer Services.

Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum. 

[sara27122009]

thanks everyone, hopefully now sorted!!