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Discussion topic: Charged for equipment I returned weeks ago

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This message was authored by: JT+Helper

Message posted on ‎28 May 2025 03:08 PM

Charged for equipment I returned weeks ago

We returned our broadband equipment weeks ago but have just been notified that we are being charged for this because they haven't received it. Anyone else experienced this? 

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎28 May 2025 03:11 PM

Re: Charged for equipment I returned weeks ago

Posted by a Superuser, not a Sky employee. Find out more

It's not uncommon. Do you have proof of postage?

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Message posted on ‎28 May 2025 03:20 PM

Re: Charged for equipment I returned weeks ago

Not sure we do as my husband sent it off and can't seem to find his post office receipt, we are looking for it though. 

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This message was authored by: caesarome

Message posted on ‎28 May 2025 04:05 PM

Re: Charged for equipment I returned weeks ago

Posted by a Superuser, not a Sky employee. Find out more

It would help if you could find it but help can still be arranged for you via here even if you can't @JT+Helper so let us know how you get on.

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