05 Feb 2023 06:58 PM
Hello, I would like to remove sky cinema from my account. We were actually told by the engineer that this would be removed automatically after the free period. I am therefore not happy that I am having to pay for it this month.
05 Feb 2023 07:00 PM - last edited: 05 Feb 2023 07:05 PM
Posted by a Superuser, not a Sky employee. Find out more@Chloe+Devine The engineer was incorrect In what they advised as nothing is removed automatically, you will be charged after the free period unless you physically give notice to cancel
Your not talking directly with Sky, this is a customer helps customer forum only with no account access,you can’t cancel/downgrade online I’m afraid
if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)
or If you have sky talk landline or mobile call 150
https://www.sky.com/help/articles/cancel-sky-tv#M1014
Note that if your within a minimum term (most Sky contracts have a minimum term of 18 months) for the service you wish to cancel you may not be able to
Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband
Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help
https://www.sky.com/help/articles/cancel-sky-broadband#M1014
If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf
If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option
for reference cancellations are only confirmed once you have written email confirmation, also remember that if you are cancelling sky q completely all equipment will need returning so make sure when sending back you obtain and keep very safe and indefinitely proof of postage, also note that billing continues as normal right upto and including last day of notice period and must be paid, any overpayment for days beyond termination date will be refunded within six weeks of termination date or you can call sky and they will refund within 3-5 working days once the credit is showing on your sky account
apparently best times to call are first thing in the morning 7am or last thing at night 9pm
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