Charged for Netflix

[Babsy81]

I just recently took out the package of ultimate TV and 300mb fibre costing £41pm. I added multiroom for an additional £8pm. My bill should be £49pm, but it will be £54. I have contacted sky and they keep saying the Netflix costs money on top of my package, when they advertise it as part of that cost. While I was on the phone ordering my new deal, I was offered Netflix without ads free for 4 months, rising to £6 in July - my future bills are showing this charge, but I am currently getting Netflix without ads still. When checking the deals through the website, it gives the option to add Netflix with ads for £6pm on top of the £41 - so how am I being charged £6 for something that's already included? Customer service are saying that I can cancel this cost, but I'll lose Netflix altogether. How can they charge extra for something that is advertised as included? I'm incredibly fustrated, I have been on the phone, and raised a complaint, and they aren't seeing it! Sombody please help me before I lose my mind.

[Babsy81]

Sorry that should have said the website is offering Netflix without ads, for £6 on top of the £41pm.

[Vix2109]

Did anyone find out why when you take out tv ultimate with free netflix, you also get charged for netflix? Or is it not free?

[Me134]

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@Vix2109 wrote:
Did anyone find out why when you take out tv ultimate with free netflix, you also get charged for netflix? Or is it not free?

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Online at least, the Ad supported Netflix is included in the price of both Ultimate & Essential for Sky Stream (Disney+, HBO & soon Hayu are only included with Ultimate). It's an additional £6 for Standard Ad Free Netflix.

[PandJ2020]

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@Vix2109 wrote:
Did anyone find out why when you take out tv ultimate with free netflix, you also get charged for netflix? Or is it not free?

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NetFlix is never 'free'.  (After all NetFlix want paying for their service)

Sky may run promotions where NetFlix is included but it's still a line item and is still charged.  (But is part of the total price offered)

[DaveDrizen]

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@PandJ2020 wrote:

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@Vix2109 wrote:
Did anyone find out why when you take out tv ultimate with free netflix, you also get charged for netflix? Or is it not free?

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NetFlix is never 'free'.  (After all NetFlix want paying for their service)

Sky may run promotions where NetFlix is included but it's still a line item and is still charged.  (But is part of the total price offered)

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This may be case its included in the ultimate and essential.packages on Sky  stream  but you can not have these packages without Netflix. As far as your  argument they can not be  free as Netflix want paying for them. Yes Sky are paying for the service, just like Sky are paying Disney plus and HBO max for there services which subscribers of ultimate on Sky stream and subribers with signature on Sky Q get on the package at no extra cost. You can't say they we are paying for these basic tiers as they have been add our package, but our  subscription has not increased since these items were add to the package, I am still paying the same amount now that what I was paying  before I activated these service. So if these providers may  want the money for there services and as there is no extra on subscribers  bills Sky must be bearing the cost not the subscriber.

[PandJ2020]

We are not party to Sky's commercials but the 'free' platforms might be relying on the wider deployment where more are likely to upgrade away from Ads...

[Me134]

@DaveDrizen We are paying for them really, due to the proliferation of streaming platforms and rights for content, Sky's own content has taken a nosedive and in order to keep charging people the same amount they've had to add the "free" content to make it look like value for money. Of course the Ad revenue also helps them as does the extra revenue from people "upgrading" to avoid those Ads.

[Helenb1231]

I pay the extra £6 a month for Netflix ad free, and have just been told that to allow this to happen, I have been paying a further £5.50. So in effect, I have been paying £11.50 for ad removal. Apparently, the netflix included in my plan with ads, needs another £5.50 to allow the ads removal, for which I pay another £6. Utterly absurd and am raising a complaint now. And no, I do not understand either....

Initial Contract

TV with Netflix that has ads £28 a month (which has gone up mid contract, now £30.60 and going up again to £32.60 next month)
Nexflix standard £5.50 (apparently the contract included version doenst allow ad removal so have to change it to this)

Netflix ad removal £6