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Discussion topic: Charged for Netflix twice?

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This message was authored by: jileez

Charged for Netflix twice?

I am currently being charged £28 pm (including £3 pm contract discount) for Sky Ultimate TV, which I believe is supposed to include Netflix? But there is also a separate £6pm charge on my bill for Netflix. Am I being charged twice for Netflix?

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This message was authored by: peter-marlow+1966

Re: Charged for Netflix twice?

Posted by a Superuser, not a Sky employee. Find out more

Are you watching  Netflix  on more than  1 device/ and if so that will be why, Netflix  on 1 device  is included in your  subscription  or than 1 device  and you start  paying  for it, i  have Netflix premium which means i  can watch  Netflix  on 4 devices  and in uhd  as and I  pay £8.00 with sky 

P c marlow
This message was authored by: caesarome

Re: Charged for Netflix twice?

Posted by a Superuser, not a Sky employee. Find out more

@peter-marlow+1966 wrote:

Are you watching  Netflix  on more than  1 device/ and if so that will be why, Netflix  on 1 device  is included in your  subscription  or than 1 device  and you start  paying  for it


Nope, that isn't correct:

 

https://www.sky.com/help/articles/netflix-faqs

 

What Netflix plan is included in Ultimate On Demand? 
Ultimate On Demand includes the Netflix Standard plan (HD, two screens at the same time) as standard.

 

@jileez 

Is that £6 charge on your Sky bill ?

 

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This message was authored by: peter-marlow+1966

Re: Charged for Netflix twice?

Posted by a Superuser, not a Sky employee. Find out more

1000017865.jpg

 this is what sky charge  for Netflix 

P c marlow
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This message was authored by: jileez

Re: Charged for Netflix twice?

Thanks both for the replies

 

@caesarome my bill has two separate lines

 

Sky Ultimate TV - Sky entertainment with Netflix: £28

Netflix Standard: £6

 

If I'm only watching Netflix on my TV should I cancel the £6?

 

 

 

This message was authored by: peter-marlow+1966

Re: Charged for Netflix twice?

Posted by a Superuser, not a Sky employee. Find out more

Go on the my sky app and check  on there

P c marlow
This message was authored by: caesarome

Re: Charged for Netflix twice?

Posted by a Superuser, not a Sky employee. Find out more

@jileez wrote:

If I'm only watching Netflix on my TV should I cancel the £6?


@jileez 

You might want to call Sky and ask them about this.

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