Charged for 3G not Sky sim

[Willoz]

Hey chaps, why am i getting charges on my mobile for 3G from Sky when I switched sim to Lebara mobile and only owe a little on the handset? Surely i should only be billed for the handset now?

[caesarome]

Did you switch to Lebara by using a pac code and if so does your futire bill show a credit ?

[Willoz]

I did switch a few months ago using a PAC code and no future credits just a charge for 3G?

[Willoz]

It says a 3G data plan but how can they charge me for something I am not using with them, out of contract back in May for Sim hence why I switched?

[caesarome]

In this case you will have to contact Sky to find out why they are still charging you.

Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[Willoz]

Trying to get in touch earlier on, do i need to change my mobile data network APN?

[Willoz]

Don't even have a 3G option on my phone anymore lol!

[caesarome]

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@Willoz wrote:

do i need to change my mobile data network APN?

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No, just phone them on the number shown on that link.