Charged for 2 months in phone bill

[Michael64]

So to quickly summarise, My phone bill for every month is roughly £32 each month. However, when looking at my bill for this month, its £59? You're able to break it down to see why it comes to that amount, and for me, for some reason, it's charging me twice. For last month, and this month? I would like to mention that last month was paid already and was confirmed done so, so I'm not sure why I'm being charged twice? Please help to resolve this 😞

[caesarome]

Can you post an image of last month bill and this one so we can look at it. If you do this please blank out account numbers and names.

[Michael64]

Sure!

 

[caesarome]

@Michael64 

Can you post the complete screenshot for the 16th February bill, blank out the same info though.

[Michael64]

 

Sure, this should be it...

[caesarome]

@Michael64 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Michael64]

Okay so I've given it some time and I've had no chat bubble, or email, or anything...

[daveNOS]

@Michael64 The Sky staff here only work during normal business hours, the chat bubble or private message should arrive today between 9am and 5pm.

[Mark39]

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@Michael64 wrote:

Okay so I've given it some time and I've had no chat bubble, or email, or anything...

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The Messaging team don't work 24x7. It may appear later this morning.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Michael64 to chat.

[Mr+Flibbles+86]

Chat started

[Michael64]

Just an update guys, it's been figured out and thanks to you guys and the sky employee, I understand the situation a lot better! Thank you so much 😊