Discussion topic: Charged but never used
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Message posted on 07 May 2025 03:36 PM
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Charged but never used
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Message posted on 07 May 2025 04:13 PM - last edited: 07 May 2025 04:21 PM
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Re: Charged but never used
If you've purchased a stream device then you are charged after 21 days of receiving it. (It's in the terms)
Message posted on 07 May 2025 04:15 PM
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Re: Charged but never used
Your Sky Stream bill is created up to 21 days from delivery as per this:
https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill-after-switching
Important: Just so you know, if you don’t activate within 21 days of delivery, we’ll activate it automatically and your billing will start.
Although you can't use it yet once you can you are free to ask Sky if they will credit you back for this. You might also qualify for broadband compensation credit if your activation date has been delay as per this:
https://www.sky.com/help/articles/auto-compensation
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