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Discussion topic: Charged £200 for roaming

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This message was authored by: FaithB82

Charged £200 for roaming

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 I am currently in albania and my data has not been working for a single second. But on my bill it says I have £200 in roaming charges, which is nonsense as I literally haven't been able to access the data.

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This message was authored by: daveNOS

Re: Charged £200 for roaming

Posted by a Superuser, not a Sky employee. Find out more

@FaithB82 Your phone has obviously connected to a local mast and used some data otherwise you wouldn't have been charged, Albania falls under "Rest of the World" for roaming and it wouldn't take alot of data(just under 100mb) to run up a £200+ bill.

This message was authored by: PandJ2020

Re: Charged £200 for roaming

Posted by a Superuser, not a Sky employee. Find out more

Albania is £2.16 per MEG of data, it's likely the small amount (<100MB) has been used in background tasks etc. before you realised.

 

Do you have a spendcap set?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: FaithB82

Re: Charged £200 for roaming

no spend cap, because ive never seen such an extortionate rate for roaming data. £2.19 per MB? How is that even morally acceptable? Is there a way I can get a refund because none of that data was used for anything meaningful.. just background activities like you said

This message was authored by: daveNOS

Re: Charged £200 for roaming

Posted by a Superuser, not a Sky employee. Find out more

@FaithB82 If the data was used then you will have to pay for it, it doesn't matter that the data was only used by apps in the background. 

This message was authored by: TimmyBGood

Re: Charged £200 for roaming

Posted by a Superuser, not a Sky employee. Find out more

@FaithB82 wrote:

no spend cap, because ive never seen such an extortionate rate for roaming data. £2.19 per MB? How is that even morally acceptable? 


The 'rest of world' data rate on my BT Mobile SIM is over £7 per megabyte...

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This message was authored by: PandJ2020

Re: Charged £200 for roaming

Posted by a Superuser, not a Sky employee. Find out more

@FaithB82 wrote:

no spend cap, because ive never seen such an extortionate rate for roaming data. £2.19 per MB? How is that even morally acceptable? Is there a way I can get a refund because none of that data was used for anything meaningful.. just background activities like you said


I'd always recommend setting a paycap - to a level of expectation.

 

You can call Sky (on 150) and see if they are prepared to offer any goodwill but the charges appear to have been incurred and Sky are billed by the local cellular network.  FWIW I think the rates are scandalous but are largely set by the local network.

I am just another Sky customer and my views are my own even if you don't like the answers
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