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Discussion topic: I have had a subscription for months now but I signed in and I am restricted

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Message posted on ‎13 Aug 2024 12:34 PM

I have had a subscription for months now but I signed in and I am restricted

I have been up to date with all my bills but sky is saying I have not paid since may I have evidence from my bank but they still insist I haven't payed but when I try to see my bills on line it says restricted and I get check my bill payments also it states I have no equipment set up what can I do I have rung them and they said I have to pay £10 late fee for every time they say I have missed I am vulnerable also 

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Message posted on ‎13 Aug 2024 12:37 PM

Re: I have had a subscription for months now but I signed in and I am restricted

Posted by a Superuser, not a Sky employee. Find out more

@Cazza10 

What services do you subscribe to? Are they currently restricted (ie; not working at all)? 


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This message was authored by: Cazza10

Message posted on ‎15 Aug 2024 03:55 AM

Re: I have had a subscription for months now but I signed in and I am restricted

I had broadband only my account is saying I don't exist that I don't have an account with them when I want to view my bills on my account it says restricted they continue to take money from my bank I just can't view my bill statements on my account 

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Message posted on ‎15 Aug 2024 09:09 AM - last edited: ‎15 Aug 2024 09:10 AM

Re: I have had a subscription for months now but I signed in and I am restricted

Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:

@Cazza10 

What services do you subscribe to? Are they currently restricted (ie; not working at all)? 

Has your broadband service been suspended?

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Message posted on ‎15 Aug 2024 09:35 AM

Re: I have had a subscription for months now but I signed in and I am restricted

Posted by a Superuser, not a Sky employee. Find out more
@Cazza10 wrote:

when I want to view my bills on my account it says restricted

Give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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