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Discussion topic: Charge

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Message posted on ‎13 Sep 2024 04:09 PM

Charge

Why have  i been charged 1350 for when i shouldn't have been charged

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This message was authored by: MarkGoldsmith

Message posted on ‎13 Sep 2024 04:13 PM

Re: Charge

Posted by a Superuser, not a Sky employee. Find out more

As this is a community forum of other Sky customers, no one here will be able to answer that.

 

It must say on your bill what the charge is for?

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This message was authored by: Mark39

Message posted on ‎13 Sep 2024 04:14 PM

Re: Charge

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£1350?!

 

What's it for (your bill shows you) and why do you think you shouldn't have been charged?

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Message posted on ‎13 Sep 2024 04:14 PM

Re: Charge

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@Soha  What's the full story? Why shouldn't you be charged?


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This message was authored by: Soha

Message posted on ‎13 Sep 2024 04:14 PM

Re: Charge

No it doesn't say why i ordered a new phone but have been charge by monzo 1350 but not sure why will this be put back in my account this is stressful

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Message posted on ‎13 Sep 2024 04:16 PM

Re: Charge

I am paying monthly for it so why did this amount need to be taken out. Can i cancel this order if I'm being charged for no reason

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Message posted on ‎13 Sep 2024 04:16 PM

Re: Charge

I ordered an iPhone and have been charged when no payment is supposed to be going out today i don't understand why and i need it sent back to me. 

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Message posted on ‎13 Sep 2024 04:19 PM

Re: Charge

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Best give Sky a call.

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Message posted on ‎13 Sep 2024 05:23 PM

Re: Charge

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@Soha  repeat posting won;t get anything resolves, also no on  can put the money back in your account, this is a customer helps customer community, not Sky customer services.

 

If you are charged £1350 this means you have to have authorised this payment at checkout, are you sure you didn't fail the initial credit check?

 

Also payment with Monzo have to be authorised via the app before it's taken.

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