Charge for sky box already returned

[Nana+c]

I returned my sky box 2 months ago and am now being charged £50 as they say they haven't received it.  Is there anything I can do ?

[Invisiblename]

@Nana+c  Do you still have the proof of posting?

[Invisiblename]

@Nana+c  To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

We are still looking to help you @Nana+c . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks