Charge for non-return

[Callumb5310]

I have received a text today saying I will be charged a nom return fee even though I have returned both the sky puck and sky max hub and have receipt for both from the post office.

[daveNOS · Accepted solution]

@Callumb5310 You will have to call customer service and request the charges be removed, state you have proof of postage.

[Daniel0210]

@Callumb5310 

You haven't said how long ago you returned them. Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse. This will probably lengthen aftern the holiday period.