Changing provider

[Julie+Pery]

Our bill for your service is now too expensive, we intend to change what is the procedure?

[PandJ2020]

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@Julie+Pery wrote:

Our bill for your service is now too expensive, we intend to change what is the procedure?

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You're not talking to Sky here (just other customers).

You haven't said what services you have...?

[Mark39]

We're a Community of customers. You're not speaking with Sky.

If you want to cancel Sky TV, 31 days notice is required. To cancel Sky Broadband/Talk, 14 days notice is required, or if you sign up with an alternative provider, they'll often cancel Sky Broadband/Talk on your behalf.

[PandJ2020]

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@Mark39 wrote:

If you want to cancel Sky TV, 31 days notice is required. To cancel Sky Broadband/Talk, 14 days notice is required, or if you sign up with an alternative provider, they'll often cancel Sky Broadband/Talk on your behalf.

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...assuming you're not tied to a minimum term.  (I presume not if bill is larger than hoped)

[Daniel0210]

@Julie+Pery 
TV To cancel all of your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

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To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging will be sent out to you near the end of the notice period(s). Remember to keep any proof of posting indefinitely.