Changing my email address

[ASPM]

I have tried to change my email address in account details. 

I keep getting the following message: 

Your email address can not be update. Please try later.  

I have now tried on 3 separate occasions.  Why is this happening? 

[caesarome]

We can arrange some help for you but can you confirm that you are not trying to change it to a Sky email address ?

[ASPM]

No it's my new email address not a sky email address

[caesarome]

@ASPM 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent ASPM an invite to chat.

[Tom-W19]

Hi @ASPM 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.