Changing Debit Card

[SaloniRungta]

I have change payment details still money deducted from previous account why?

[Daniel0210]

@SaloniRungta 

Bills are generated 14 days before your payment date for Sky Q and Sky+ (and 3 days for Glass and Stream) so the bill was probably going through the process before you changed cards. 

[Mr+Flibbles+86]

Hi there @SaloniRungta , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks