Change name on account

[Andy-26]

I need help to change the name of my broadband account into my name it's currently in my ex partners name but they no longer live in the house so id like to keep the broadband account as im still at same address but change it from her name to mine Can anyone help sky aren't being helpful when I call

[Adam+sky+82]

Hi, you cannot change a name on a Sky account unless you marry, divorce or the account holder passes away. You would need to create you own Sky account and complete a One Touch Switch in order to have the broadband in your name. When the OTS completes it will automatically close the existing broadband down

[Daniel0210]

@Adam+sky+82 

That is totally incorrect. 

@Adam+sky+82 

The account holder, your ex, will need to contact Sky and cancel the subscription (if not in a minimum term deal). Any loaned equipment will need to be returned. Only then can you take out a new subscription in your name. 

[Adam+sky+82]

The information I have provided is absolutely correct 

[Daniel0210]

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@Adam+sky+82 wrote:

Hi, you cannot change a name on a Sky account unless you marry, divorce or the account holder passes away.

If the account holder gets married, divorces etc Sky will change their name on the account to their new married name or previous surname. If the account holder passes away Sky will change the account holders name. 

What the OP wants is to change the account holder from their ex to them. Sky do not allow that at all. 

You would need to create you own Sky account and complete a One Touch Switch in order to have the broadband in your name. When the OTS completes it will automatically close the existing broadband down

That only applies when the account holder is switching broadband providers. 

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[Adam+sky+82]

By all means phone Sky and ask. They close at 8pm 

[Daniel0210]

@Adam+sky+82 

There are lots of posts on here from customers asking a similar question. The answer remains the same. Sky don't allow the changes that the OP is trying to achieve. 

[Mark39]

@Adam+sky+82 you can't use the one touch switching service to change accountholder name. It only works for switching between providers using the same accountholder name. To change accountholder without changing provider, the old accountholder must cancel, and the new one sign up in their own name.