Change name on account

[Stuwilka]

Good afternoon ,

I would like to request to change the name of the sky account holder? I no longer live at the address and my ex husband already pays the bill but it remains in my name 

[Daniel0210]

@Stuwilka 

Is this only for Sky Mobile? Sky don't allow such changes. 

[Stuwilka]

No all of the sky 

[Daniel0210]

@Stuwilka 

The account holder would need to cancel, return all loaned equipment then the remaining occupant subscribe in their own name.

(I will move your thread to the Accounts board). 

[DaveDrizen]

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@Daniel0210 wrote:

@Stuwilka 

The account holder would need to cancel, return all loaned equipment then the remaining occupant subscribe in their own name.

(I will move your thread to the Accounts board). 

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Dose that mean as I am the account holder in our house. Should I die  the account would be cancelled and my wife would have.to return all the loaned equipment  before taking out an account in her name and as we have Sky Q,  Sky having the expense of sending out a engineer to install exactly the the same equipment that my wife had returned at Skys expence.

[Daniel0210]

@DaveDrizen 

No. There are different ways for dealing with that scenario.

https://www.sky.com/help/articles/deceased-sky-account-holder 

[PandJ2020]

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@DaveDrizen wrote:

Dose that mean as I am the account holder in our house. Should I die  the account would be cancelled and my wife would have.to return all the loaned equipment  before taking out an account in her name and as we have Sky Q,  Sky having the expense of sending out a engineer to install exactly the the same equipment that my wife had returned at Skys expence.

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No.  Accounts can be transferred under limited circumstances (such as the one described).

[DaveDrizen]

So if I die she can get the transferred to her name but we will only get devorced that can t happen.  May be  Sky should start applying a bit of common sense in situations like this. It should only need be a paper exercise. Yes can can cancel the contract but instead of husband having to return the equipment which Sky will be paying postage charge to do  and the expense of sending out a engineer to install exactly the same equipment retuned. A new contract should  be taken out in husbands name with note put on the account that equipment is already installed as it only change of ownership due to change of domestic . Thus not on,y  saving Sky the expense involved in the exercise,  but avoiding the inconvenience to the subscriber  and the loss of service while it going on.

[PandJ2020]

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@DaveDrizen wrote:

Therefore may be  Sky should start applying a bit of common sense in situations like this. 

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Don't disagree but it's unlikely to change.