Cant change email address

[Stenic69]

Afternoon,

Just want to change my contact household email address as existing one is from an employer i left ages ago - thought it would be simple but keep getting error message saying 

Your email address cannot be updated. Please try again later.

What could be causing this and how do i overcome it?

Cheers

[caesarome]

@Stenic69 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[jayach]

Are you using this link to change it?

https://www.sky.com/mydetails/account-info/change-email-address

[Stenic69]

Yes thats the one.

[caesarome]

Hopefully the chat team will contact you via the chat bubble tomorrow now @Stenic69 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Stenic69.

[Jack1371]

I have the same issue with changing email address can anyone help ?

[caesarome]

@Jack1371 

To confirm it is the household email address that you are unable to change ?