Cant access my online account

[Richard5313]

When i try to log in to my Sky account, it automatically takes me to the account i closed in 2018. I cant access my current Sky account, use VIP or use the app properly

[Ecosse]

It must be using cached passwords?  Try opening an incognito tab (Ctrl/Shift/N) and attempt to sign in now as this will disregard any cached passwords.

[Richard5313]

No luck with that

[Mark39]

Were you away from Sky for a while? How long?

[Ecosse]

When you go to Sky.com, you should have the ability to hit Forgotten password?

You may need to logout of the "wrong one" and ensure you're using the correct user ID for the newer one?

[caesarome]

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@Richard5313 wrote:

When i try to log in to my Sky account, it automatically takes me to the account i closed in 2018.

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@Richard5313 

As you left Sky and then returned after being away for a few years then your account will have been closed as you have discovered so you will need to set up a new Sky ID to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id