Afternoon.
I mistakenly deleted my direct debit for sky about 1.5 months ago, and upon realising I tried to re-add the direct debit via my Sky Account online. I was unable to as Sky had not yet realised there was no payment method.
A few weeks later I tried again, I made a one-off payment using my debit card, and I re-added the direct debit information for any subsequent payments.
A few weeks later on I receive an email telling me there has been a problem with my direct debit, and my account no longer has a payment method associated with it. Upon logging into the Sky website I have a number of problems preventing me from fixing the issue.
- When on the Bill home page (https://www.sky.com/bill/), clicking 'Set up new payment method' just causes the page to refresh with no opportunity to add a payment method.
- When I click on the latest bill, I get a warning telling me "Your scheduled payment has not been received". If I click Make Payment it takes me to a page where my outstanding balance is £0.00 so there is nothing to pay.
- If I use the Help section, it takes me to a different place to add a payment method (https://www.sky.com/bill/tv-broadband-talk/change-payment-method) which does present me with the opportunity to input payment details. When I try to add a debit card for monthly payments however, it gives me an error. It tries to contact my bank, I briefly see something like ;undefined;, and then it just says "Something has gone wrong".
- When I try to use the Sky Live Chat / Messaging service it constantly tells me it is unavailable, but the service hours listed imply it should be working.
Does anyone have any suggestions? I'd like to avoid telephoning if possible, I'm quite hard of hearing and it causes me stress.
Thanks.
