Cannot claim my tesco vouchers

[lstagg]

Very unhappy with Sky customer service 

[Mark39]

Welcome to the Community @lstagg 

Just so you know, we're mainly customers here. It's unlikely that Sky will reply to your post.

What problem are you having claiming your Tesco vouchers? And what have Sky said about it?

[lstagg]

Hi, have

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@lstagg wrote:

Very unhappy with Sky customer service 

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tried to redeem my vouchers for £25 to replace my faulty remote I have spoke to several Sky advisors and they make out it is east but I've not managed it after 4wks of trying and feel like giving up and purchasing one!

Regards

Linda Stagg

[caesarome]

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@lstagg wrote:

tried to redeem my vouchers for £25

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So what is actually happening, are you saying you are unable to login to claim them as it isn't clear what your issue is ?

[lstagg]

I have been trying for 4wks  to redeem my Sky vouchers (£25 to purchase a new remote from Tesco to replace my faulty remote) I have spoke to various Sky advisors, the majority of them I can't understand, and have got nowhere! I am fed up explaining the problem and being told there's a 'glitch' or try again in 5 days! 4wks later I am no nearer to redeeming my voucher and I feel like giving up and purchasing one myself!

A frustrated Linda Stagg

[caesarome]

So your issue is you are unable to login to the Sky website to claim these vouchers due to errors cropping up ?

[lstagg]

No, I can log onto the website but I cannot redeem my vouchers!

[caesarome]

And what is happening when you try to redeem them, if you see an error message what does it say ?

[SamSam83]

Hi,

I also have this issue with the Tesco Voucher. 

error says after login in;

"Whoops, there been an error"

"sorry, but we are having technical difficulties. Unfortunately, we have not been able to process your request"

then all you can do is press the "Return to Rewards and Extras" page. Nothings there to help further with the issue. 

[caesarome]

@SamSam83 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @SamSam83.