Final bill credit refund

[Blackrobes]

Hi i left sky at the beginning of July but they charged me for whole month. This then meant i had a bill for August which shows as a credit for cancellation which they have put towards my next bill - obviously as I've left sky this won't be put against anything. How do I go about getting this back?

[caesarome]

@Blackrobes 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Blackrobes an invite to chat.