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Discussion topic: Cannot access my account
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This message was authored by: belgiantaff
Message posted on 14 Jul 2026 02:19 PM
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Cannot access my account
I receive emails from Sky (incl my first bill) but when trying to sign in online my email is not recognised. I have a Sky ID but keep getting prompted to set up a new ID. What to I do to have to access my account?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 14 Jul 2026 04:26 PM
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Re: Cannot access my account
Are you signing with the same details you used when you placed the order ?
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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