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Discussion topic: Cannot access my account

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This message was authored by: belgiantaff

Cannot access my account

I receive emails from Sky (incl my first bill) but when trying to sign in online my email is not recognised. I have a Sky ID but keep getting prompted to set up a new ID. What to I do to have to access my account?

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This message was authored by: caesarome

Re: Cannot access my account

Posted by a Superuser, not a Sky employee. Find out more

@belgiantaff 

Are you signing with the same details you used when you placed the order ?

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